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The objectives of this study are to identify causes of conflicts and conflict management among the administrators of Islamic private schools in Pattani province; and to compare and contrast the conflict management methods employed by these administrators in according to age, academic qualification, administrative experience, and school size. 102 directors and managers of Islamic private schools in Pattani province were selected using simple random sampling technique. A combination of quantitative and qualitative methods was utilized in this study. Five-level scale questionnaire which consisted of 4 parts was used to collect quantitative data. Cronbach?s Alpha test was employed to test internal consistency of the questionnaire. The results showed that the Cronbach?s Alpha coefficient for the respondents groups was .82. Percentage, mean, standard deviation, t-test and ANOVA were employed as tools for analysis of the data obtained from survey-based questionnaire. Semi-structured interview was also used to collect qualitative data to support the quantitative data obtained from the survey. The findings in this study show that: 1. The causes of conflicts in Islamic private schools in Pattani province could be classified into personal factors, interpersonal factors, and organizational factors, respectively. 2. The administrators employed the following methods for conflict resolutions: compromise, mediation, cooperation, reconciliation, confrontation, pressure and avoidance. 3. The findings further indicated that, in general, there were no differences in methods used by the administrators in conflict resolution. More specifically, there were no statistically significant differences in the use of conflict resolution methods among the respondents of the same age group, except for mediation and reconciliation. As for the school size, the findings showed no significant differences among these administrators, except the method of reconciliation, which was significant at 0.05 level of significance. 4. The following suggestions are made for conflict management among the administrators of Islamic private schools in Pattani province: 1) Personal aspect: the administrators should lead the functional meetings, discuss about the problems, and attempt to normalize team attitudes; 2) Interpersonal aspect: the administrators should organize team building programs, create Islamic work values, distribute tasks properly and fairly, and strengthen morale among staff; and 3) organizational aspect: organizations should provide clear policies and guidelines, follow the principles of good governance, take note of deficiencies and find the ways to rectify them, and have good manners and clear communication.
| Name | อิสามะแอ มูบิง |
| Organization | มหาวิทยาลัยสงขลานครินทร์ วิทยาเขตปัตตานี. วิทยาลัยอิสลามศึกษา |
| Cover |
| Abstracts |
| Acknowledgements |
| Contents |
| Symbol |
| Chapter1 |
| Chapter2 |
| Chapter3 |
| Chapter4 |
| Chapter5 |
| References |
| Appendix |
| Vitae |
| เชื่อมโยงไปฐานข้อมูล TDC |
--บุคลากรทางการศึกษา
--ปัญหาทางการศึกษา
อิสลามศึกษา
การจัดการความขัดแย้ง
| Name: | อะห์มัด ยี่สุ่นทรง |
| Roles: | ที่ปรึกษาวิทยานิพนธ์ |
| Name | : | มหาวิทยาลัยสงขลานครินทร์ วิทยาเขตปัตตานี |
| Address | : | ปัตตานี (Pattani) |